Every company has a wiki. Far fewer have one that people trust. Before you add another page, try asking it these five questions.

1. Can a new hire find the onboarding steps in under a minute?

If the answer lives in three different docs and a Slack thread, new people will ask a colleague instead, and that colleague loses focus.

2. Is the refund policy written down in exactly one place?

Policies drift when they are copied. One source of truth, linked everywhere else, keeps answers consistent.

3. Who owns each page?

Pages without an owner go stale. Add a name and a review date to anything customers or new hires rely on.

4. Can you tell when something was last updated?

Out-of-date answers are worse than no answer. Make dates visible so people know what to trust.

5. Does search return the answer, or just a list of pages?

This is where AI search helps most. Instead of ten links, people get one cited answer and can open the source if they want detail.

Where to start

Pick the three questions your team asks most often this week. Make sure each has one clear, owned, dated answer. That alone will save hours.